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Tips - Email

 
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AuctionCavern  >  Auction Tips  >  Email

   

Auction Email Tips

Once you have some experience on eBay, you will quickly realise the importance of managing email correspondance with your customers properly.

Here are a few tips on handling email:
  • Always be polite, professional and business-like in your emails.

  • Try to arrange for your auctions to end at a time when you will be available to answer and send email.

  • When your auction ends, send the winning bidder a message congratulating them on winning the auction, thanking them for purchasing from you, and telling them when their item will be dispatched. It is generally a good idea to mention the auction number (or link to the auction) in this email, so they know precisely what you are talking about, if they have bidded in more than one auction.

  • Try to save copies of both your incoming and outgoing email correspondance with your customers. This is especially important if you get an "awkward" or rude customer (it happens) - because if a dispute arises, you will be able to forward copies of these mails to eBay's Safe Harbor.

    If always you've been polite, professional-like and business-like in your messages (even if the customer has been obnoxious) then your side of the dispute is going to appear to eBay in a much more positive light.


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